Thank you for shopping at Rikkar! We want you to be completely satisfied with your gear. If you need to make a return, we’re here to help.
1. Return Window
You have 33 calendar days from the date you receive your item to initiate a return.
2. Condition Requirements
To be eligible for a return, your item must meet the following conditions:
- It must be completely unused, unwashed, and in the same condition that you received it.
- It must be in its original, undamaged packaging.
- All original tags, labels, and included accessories must be attached or included.
- Outdoor gear note: Gear that has been set up outdoors, pitched in a yard, or taken onto a trail cannot be accepted for return.
3. Proof of Purchase
Your return must include proof of purchase from Rikkar, such as your original receipt or order confirmation email.
4. Shipping Costs
- Customers are responsible for paying their own return shipping costs.
- Original shipping costs are non-refundable.
- If Rikkar provides a return shipping label, the cost of the label will be deducted from your refund.
5. Refunds Process
Once we receive your item, our team will inspect it to ensure it meets the condition requirements outlined above. We will notify you of the status of your refund after the inspection.
If your return is approved, we will issue a refund to your original method of payment. Refunds typically appear within 3–7 business days, depending on your payment provider or card issuer.
6. Non-Returnable Items
The following items cannot be returned:
- Items marked as Final Sale or clearance.
- Hygiene-related products, such as backcountry bidets or water filters, that have been opened or unsealed.
- Gift cards.
Return & Refund Policy
Thank you for shopping at Rikkar. We want you to be completely satisfied with your gear. If you need to make a return, we are here to help.
1. Return Window
You have 14 calendar days from the date you received your item to initiate a return.
2. Condition Requirements
To be eligible for a return, your item must meet the following strict conditions: [1]
- It must be completely unused, unwashed, and in the same condition that you received it.
- It must be in its original, undamaged packaging.
- All original tags, labels, and included accessories must still be attached or enclosed.
- Note for outdoor gear: Gear that has been set up outdoors, pitched in a yard, or taken onto a trail cannot be accepted for a return.
3. Proof of Purchase
Your return must include the original receipt, order confirmation email, or proof of purchase from Rikkar.
4. Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item.
- Original shipping costs are non-refundable.
- If you receive a refund, the cost of any return shipping labels provided by us will be deducted from your refund.
5. Refunds Process
Once we receive your item, our team will inspect it to ensure it meets the condition requirements above. We will notify you immediately on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies (typically 3–7 business days).
6. Non-Returnable Items
The following items cannot be returned:
- Items marked as “Final Sale” or clearance.
- Hygiene-related products (such as backcountry bidets or water filters) that have been opened or unsealed.
- Gift cards.